Am Forstblock 1
D-06901 Kemberg OT Radis
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail how we are processing your personal data.
Access data and hosting
You can visit our websites without disclosing any personal data. Whenever you pull up a website, the web server automatically saves a server log file, which contains e.g. the name of the requested file, your IP address, the date and time of the request, the amount of data which has been transferred and the requesting provider (data of accessing entity) – that way, the web server will be documenting your request.
This data of the accessing entity is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our predominant legitimate interests in a correct presentation of our range of offer in the context of a weighing of interests. All data of the accessing entity will be deleted at the latest seven days after the end of your site visit.
Hosting services through a third-party provider
As part of processing on our behalf, a third party provider is responsible for hosting and displaying the website. All data which are collected in the course of using this website or in forms provided for this purpose in the online shop as described below are processed on his servers. Processing on other servers only will take place within the scope which is explained here.
This service provider is located within a country of the European Union or the European Economic Area.
Data collection and use for contract processing, establishing contact and opening a customer account
We collect personal data when you voluntarily provide us with this information as part of your order or when contacting us (e.g. via contact form or email). Mandatory fields are marked as such, because in these cases we need the data to process the contract or your contact and you can not send the order or contact without providing such data. Which data will be collected can be seen from the respective input forms. We will use the data which are provided by you according to Art. 6 Para. 1 S. 1 lit. b GDPR to process the contract and deal with your enquiries.
As long as you have given your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this policy. The deletion of your customer account is possible at any time and you can request this either by sending a message to the contact option described below or by using a function in the customer account which is provided for this purpose.
We also use an external merchandise management system for order and contract processing. The data transfer or data processing is based on order processing.
The same applies to the transfer of data to our manufacturers or wholesalers when they ship the goods on our behalf.
Data transfer to debt collection agencies
In accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we will pass on your data to a commissioned collection agency if our payment claim has not been settled despite a previous reminder. In this case, the debt will be collected directly by the collection agency. In addition, the disclosure protects our legitimate interests, which outweigh our interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Email newsletters and postal advertising
Email advertising with subscription to the newsletter
If you register for our newsletter, we will use the data which are required for this purpose or provided separately by you in order to send you our email newsletter on a regular basis based on your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR.
You can unsubscribe from the newsletter at any time either by sending a message according to the contact option described below or via a link which will be provided in the newsletter. After you have unsubscribed, we will delete your email address from the list of recipients unless you have expressly consented to further use of your data or unless we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.
The newsletter will be sent by a service provider on our behalf, to whom we will pass on your email address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.
Advertising by mail and your right of objection
Furthermore, we reserve the right to use your first and last name as well as your mailing address for our own advertising purposes, e.g. in order to mail out to you interesting offers and information about our products. This serves to safeguard our legitimate interests, which outweigh the interests of our clients when we contact them according to Art. 6 para. 1 sentence 1 lit. f GDPR.
Cookies and web analysis
If you deactivate the installation of cookies our website might not work properly.
Use of Google (Universal) Analytics for web analysis
If you have given your consent according to Art. 6 para. 1 sentence 1 letter a GDPR, this website uses Google (Universal) Analytics for the purpose of the website analysis. The web analytics service is provided by Google Ireland Limited, a company which is incorporated and operated under the laws of Ireland, with registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The data which collected information about your use of this website will usually be transferred to a Google server in the USA and will be stored there. By activating IP anonymization on this website, the IP address will be shortened before transmission within the member states of the European Union or into other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and shortened there. The anonymised IP address transmitted by your browser within the framework of Google Analytics will generally not be combined with other data from Google. After discontinuation of the purpose and end of our use of Google Analytics, the data which has been collected in this context will be deleted.
As far as information will be transferred to servers of Google in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies which are certified under the Privacy Shield.
You can revoke your consent at any time with immediate effect by downloading and installing the browser plugin which is available at the following link https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of data which is generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.
Our online presence on Facebook, Twitter, Youtube, LinkedIn
Our presence on social networks and platforms is aimed to improve the active communication with our customers and interested parties. There we inform about our products and current special offers.
When you visit our profiles in social media, your data may be automatically collected and stored for market research and advertising purposes. User profiles are created from this data which are referred to with pseudonyms. These can be used, for example, to display advertisements inside and outside the platforms that presumably match your interests. For this purpose, usually cookies will be sent to your end device. The behaviour and the interests of the users will be stored in these cookies. This serves according to Art. 6 para. 1 lit. f. GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our range of products and services and to maintain effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (permission) to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 para. 1 lit. a GDPR.
As far as the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has adopted an adequacy finding for the US. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their sites, as well as a contact option and your rights in this regard and setting options to protect your privacy, especially opt-out options, please refer to the providers’ data protection notices linked below. For further questions about the matter you can contact us.
Data processing will be carried out on the basis of an agreement between jointly responsible parties according to Art. 26 GDPR, which you can view here.
You can find further information on data processing when visiting a Facebook fan page (information on Insights data) here.
Google/ YouTube: https://policies.google.com/privacy?hl=de
Google/ YouTube: https://adssettings.google.com/authenticated?hl=de
Contact details and your rights
As a data subject, you have the following rights:
in accordance with Art. 15 GDPR, you have the right to request information about your personal data which are processed by us accordingly;
in accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data which are stored by us;
according to Art. 17 GDPR you have the right to demand the deletion of your personal data which we store about you, unless further processing is necessary
to exercise the right of freedom of expression and information;
to fulfil a legal obligation;
for reasons of public interest or
to assert, exercise or defend legal claims;
in accordance with Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, provided that
you dispute the accuracy of the data;
the processing is unlawful, but you object to their deletion
we no longer need the data, but you need them to assert, exercise or defend legal claims or
you have lodged an objection to the data processing according to Art. 21 GDPR;
in accordance with Art. 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, common and machine-readable format or to request that they shall be transferred to another data processor
according to Art. 77 GDPR you have the right to complain to a supervisory authority. Generally you can contact your local supervisory authority or the one which is local to our headquarters.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consents which you have granted or objection to a specific use of data, please contact us directly via the contact data we provided on our website.
Right of objection
As long as we process personal data as explained above in order to safeguard our prevailing legitimate interests in the context of a weighing of interests, you can object to this with immediate effect. As long as we process personal data for direct marketing purposes, you may exercise this right at any time as described above. As long as we process personal data for other purposes, you only have the right to object if there are reasons arising from your particular situation.
After you will have exercised your right of objection, we will not further process your personal data for these purposes, unless we can prove compelling reasons for processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
This does not apply if we process your personal data for direct marketing purposes. Then we will not process your personal data further for this purpose.